In case of disputes, Sellaids will act as a mediator to resolve issues amicably between the buyer and seller. If an agreement cannot be reached, the matter will be escalated to arbitration and Sellaids’ decision will be final and binding.
After receiving the returned item, Sellaids will complete the inspection within 3-5 business days. You will be notified of the status of your return via email.
Sellaids is not responsible for any lost or damaged returns that occur during the return shipping process. We recommend using a trackable shipping service and purchasing shipping insurance.
For high-value luxury items (such as bags, watches or jewellery) a restocking fee of up to 15% of the item’s value may apply in case of returns, depending on the condition of the item.
For international returns, customers are responsible for any duties, taxes, and fees associated with shipping the item back to Sellaids. Ensure all international returns are properly labeled to avoid delays.
Items must be returned in the original packaging (or comparable protective packaging) to ensure they arrive safely and undamaged. Missing packaging may result in a deduction from the refund.
Refunds will be issued using the original payment method unless store credit or an alternative is requested by the buyer. In case of card payments, please allow 5-10 business days for the refund to reflect in your account.
During promotional or sale periods, processing times for returns and exchanges may take longer due to higher volumes of transactions. We appreciate your patience.
For any further questions or concerns about returns or refunds, please contact our support team at contact@sellaids.com. We’re here to assist you!
